{"id":911,"date":"2025-10-22T09:05:17","date_gmt":"2025-10-22T09:05:17","guid":{"rendered":"https:\/\/www.quintadasamoca.com\/?page_id=911"},"modified":"2025-12-30T15:38:06","modified_gmt":"2025-12-30T15:38:06","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"http:\/\/www.quintadasamoca.com\/en\/resolucao-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o de Lit\u00edgios"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"911\" class=\"elementor elementor-911\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19742b2 e-flex e-con-boxed e-con e-parent\" data-id=\"19742b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9512cd0 e-con-full e-flex e-con e-child\" data-id=\"9512cd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-455add9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"455add9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o de Lit\u00edgios<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b53aa0c elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"b53aa0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-438c6d4f e-flex e-con-boxed e-con e-parent\" data-id=\"438c6d4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3cf97b elementor-widget elementor-widget-text-editor\" data-id=\"3f3cf97b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"219\" data-end=\"245\">Resolu\u00e7\u00e3o de Lit\u00edgios<\/h2><p data-start=\"246\" data-end=\"464\"><strong data-start=\"246\" data-end=\"296\">Terras de S. Martinho &#8211; Sociedade Agr\u00edcola Lda<\/strong><br data-start=\"296\" data-end=\"299\" \/>Rua 5 de Outubro, N\u00ba 8, 2.\u00ba Andar \u2013 4630-230 Marco de Canaveses<br data-start=\"362\" data-end=\"365\" \/>NIF: 513657819<br data-start=\"379\" data-end=\"382\" \/>Telem\u00f3vel: 938 108 103 | Telefone: 255 148 459<br data-start=\"428\" data-end=\"431\" \/>E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"439\" data-end=\"462\">info@quintadasamoca.com<\/a><\/p><hr data-start=\"466\" data-end=\"469\" \/><h3 data-start=\"471\" data-end=\"504\">1. Informa\u00e7\u00e3o ao consumidor<\/h3><p data-start=\"505\" data-end=\"770\">Se ficou insatisfeito com uma compra efetuada no nosso site de venda online de vinhos, pode recorrer a mecanismos de resolu\u00e7\u00e3o alternativa de lit\u00edgios (RAL) previstos na legisla\u00e7\u00e3o portuguesa e comunit\u00e1ria, sem necessidade de recorrer imediatamente aos Tribunais.<\/p><hr data-start=\"772\" data-end=\"775\" \/><h3 data-start=\"777\" data-end=\"834\">2. Plataforma de resolu\u00e7\u00e3o de lit\u00edgios online (ODR)<\/h3><p data-start=\"835\" data-end=\"1199\">Para bens ou servi\u00e7os contratados por via eletr\u00f3nica a partir da Uni\u00e3o Europeia, o consumidor pode recorrer \u00e0 Plataforma de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha (ODR) da Comiss\u00e3o Europeia, acess\u00edvel em <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"1031\" data-end=\"1103\">https:\/\/ec.europa.eu\/consumers\/odr<\/a> (Abrangendo conflitos relacionados com compras online). <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\" data-testid=\"webpage-citation-pill\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[9px] font-medium transition-colors duration-150 ease-in-out text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]!\" href=\"https:\/\/www2.gov.pt\/servicos\/recorrer-a-resolucao-de-litigios-em-linha?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-[15ch] grow truncate overflow-hidden text-center\">Gov.pt<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+2<\/span><\/span><span class=\"flex h-4 w-full items-center justify-between absolute\"><span class=\"max-w-[15ch] grow truncate overflow-hidden text-center\">lojalop.pt<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+2<\/span><\/span><\/span><\/a><\/span><\/span><\/p><hr data-start=\"1201\" data-end=\"1204\" \/><h3 data-start=\"1206\" data-end=\"1284\">3. Entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo em Portugal<\/h3><p data-start=\"1285\" data-end=\"1361\">O cliente pode igualmente aceder a entidades RAL em Portugal, por exemplo:<\/p><ul data-start=\"1362\" data-end=\"1671\"><li data-start=\"1362\" data-end=\"1441\"><p data-start=\"1364\" data-end=\"1441\">CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/p><\/li><li data-start=\"1442\" data-end=\"1507\"><p data-start=\"1444\" data-end=\"1507\">CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo<\/p><\/li><li data-start=\"1508\" data-end=\"1671\"><p data-start=\"1510\" data-end=\"1671\">Centro de Arbitragem de Conflitos de Consumo de Lisboa<br data-start=\"1564\" data-end=\"1567\" \/>(outros centros regionais podem aplicar-se conforme localidade). <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\" data-testid=\"webpage-citation-pill\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[9px] font-medium transition-colors duration-150 ease-in-out text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]!\" href=\"https:\/\/www.leoneportugal.com\/resolucao-litigios-online?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-[15ch] grow truncate overflow-hidden text-center\">leoneportugal.com<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+2<\/span><\/span><span class=\"flex h-4 w-full items-center justify-between absolute\"><span class=\"max-w-[15ch] grow truncate overflow-hidden text-center\">Sch\u00f6n<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+2<\/span><\/span><\/span><\/a><\/span><\/span><\/p><\/li><\/ul><hr data-start=\"1673\" data-end=\"1676\" \/><h3 data-start=\"1678\" data-end=\"1699\">4. Procedimento<\/h3><p data-start=\"1700\" data-end=\"1731\">Para submeter uma reclama\u00e7\u00e3o:<\/p><ul data-start=\"1732\" data-end=\"2128\"><li data-start=\"1732\" data-end=\"1882\"><p data-start=\"1734\" data-end=\"1882\">Contacte-nos primeiro atrav\u00e9s de <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1767\" data-end=\"1790\">info@quintadasamoca.com<\/a> ou 255 148 459 \/ 938 108 103, indicando n\u00famero de encomenda, data, descri\u00e7\u00e3o do problema.<\/p><\/li><li data-start=\"1883\" data-end=\"1969\"><p data-start=\"1885\" data-end=\"1969\">Se n\u00e3o houver acordo, pode recorrer \u00e0 plataforma ODR ou a entidade RAL competente.<\/p><\/li><li data-start=\"1970\" data-end=\"2128\"><p data-start=\"1972\" data-end=\"2128\">Ter\u00e1 de juntar comprovativo da compra, dados de pagamento, comunica\u00e7\u00e3o anterior com a loja e quaisquer provas \u00fateis. <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\" data-testid=\"webpage-citation-pill\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[9px] font-medium transition-colors duration-150 ease-in-out text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]!\" href=\"https:\/\/www2.gov.pt\/servicos\/recorrer-a-resolucao-de-litigios-em-linha?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-[15ch] grow truncate overflow-hidden text-center\">Gov.pt<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+1<\/span><\/span><\/span><\/a><\/span><\/span><\/p><\/li><\/ul><hr data-start=\"2130\" data-end=\"2133\" \/><h3 data-start=\"2135\" data-end=\"2159\">5. Custos e prazos<\/h3><p data-start=\"2160\" data-end=\"2447\">O recurso \u00e0 Plataforma ODR ou a entidade RAL \u00e9 gratuito ou de custo reduzido para o consumidor. <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\" data-testid=\"webpage-citation-pill\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[9px] font-medium transition-colors duration-150 ease-in-out text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]!\" href=\"https:\/\/www2.gov.pt\/servicos\/recorrer-a-resolucao-de-litigios-em-linha?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-[15ch] grow truncate overflow-hidden text-center\">Gov.pt<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+1<\/span><\/span><\/span><\/a><\/span><\/span> O prazo para envio da reclama\u00e7\u00e3o pode variar conforme a entidade, sendo ideal agir com a maior brevidade poss\u00edvel ap\u00f3s o evento que originou o lit\u00edgio.<\/p><hr data-start=\"2449\" data-end=\"2452\" \/><h3 data-start=\"2454\" data-end=\"2467\">6. Foro<\/h3><p data-start=\"2468\" data-end=\"2690\">Estas disposi\u00e7\u00f5es n\u00e3o impedem o recurso aos Tribunais competentes. Contudo, para clientes\u2010consumidores em Portugal, o foro competente poder\u00e1 ser o da comarca da resid\u00eancia do consumidor ou o da sede da empresa se acordado.<\/p><hr data-start=\"2692\" data-end=\"2695\" \/><h3 data-start=\"2697\" data-end=\"2717\">7. Atualiza\u00e7\u00e3o<\/h3><p data-start=\"2718\" data-end=\"2886\">Reservamo-nos o direito de alterar esta pol\u00edtica de Resolu\u00e7\u00e3o de Lit\u00edgios. As altera\u00e7\u00f5es ser\u00e3o publicadas no nosso website e entrar\u00e3o em vigor no momento da publica\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o de Lit\u00edgios Resolu\u00e7\u00e3o de Lit\u00edgios Terras de S. Martinho &#8211; Sociedade Agr\u00edcola LdaRua 5 de Outubro, N\u00ba 8, 2.\u00ba Andar \u2013 4630-230 Marco de CanavesesNIF: 513657819Telem\u00f3vel: 938 108 103 | Telefone: 255 148 459E-mail: info@quintadasamoca.com 1. Informa\u00e7\u00e3o ao consumidor Se ficou insatisfeito com uma compra efetuada no nosso site de venda online de vinhos, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"http:\/\/www.quintadasamoca.com\/en\/resolucao-de-litigios\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Resolu\u00e7\u00e3o de Lit\u00edgios&#8221;<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-911","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/pages\/911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/comments?post=911"}],"version-history":[{"count":16,"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/pages\/911\/revisions"}],"predecessor-version":[{"id":2571,"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/pages\/911\/revisions\/2571"}],"wp:attachment":[{"href":"http:\/\/www.quintadasamoca.com\/en\/wp-json\/wp\/v2\/media?parent=911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}